Frequently Asked Questions

Is my payment information secure?
Yes. Payments are processed by Maksekeskus AS in a secure environment. We do not have access to your banking or credit card details.

I dropped my phone and the screen is cracked like a spider web. What do I do?
Step away from the phone, breathe, and let us handle it. We’ve seen worse (we promise). Submit a repair request.

What is the difference between “Demo” and “Renewed” products?
“Demo” products are fully functional but may have minor scratches or packaging flaws. “Renewed” products are factory-restored and may show signs of wear. Both are fully tested and come with our standard warranty.

What devices do you repair?
We repair consoles, controllers, PCs, monitors, headsets, and more.

I took apart my PC and now I have extra screws left over. How bad is it?
On a scale of 1 to 10, it’s a solid “we can fix this before your spouse finds out.” Send it in.

My laptop sounds like a jet engine. Is that normal?
Unless you’re near an airport, no. It’s probably dust bunnies having a party inside. Submit a repair request and we’ll restore peace.

How do I return an item?
Fill in the return form on our Returns page and we will get back to you with the next steps.

Is VAT included in the price?
Yes, all prices displayed include the Estonian VAT rate of 24%.

What to do if I spilled coffee on my keyboard?
We can try, but we’ll need to have a serious conversation about where you keep your drinks. Submit a repair request and we’ll give it our best shot.

My charging cable is held together by electrical tape, prayers, and good intentions. Should I replace it?
Is the pope Catholic? Yes, please replace it. That’s not a cable, that’s a fire hazard waiting to happen. But since you loved it so much, bring it in, we’ll frame it as a “veteran” and sell you a shiny new one.

How do you use my personal data?
We process your data in compliance with GDPR. Your information is used only to fulfill orders, process payments, and handle delivery. You can opt out of marketing communications at any time.

My external hard drive makes a weird clicking sound. Is it dying?
Yes. That’s the sound of it packing its bags and saying goodbye. Turn it off and send it to us, we might still save it!

How long does shipping take?
We offer fast shipping on Baltic orders over a certain amount, with delivery within 3 business days.

Do you have a physical store?
We have a showroom in Jõhvi, Vahe 2 where you can view products in person.

Can I build my own custom PC?
Yes! You can either pick each component yourself for a live estimated total, or tell us your budget and how you’ll use the PC, and our team will spec it out for you.

Do you ship outside Estonia?
Yes, we ship to Baltic countries and other EU states. Delivery times vary.

Can I get a loaner device while mine is being repaired?
We do not provide loaner devices during the repair or warranty process.

What brands do you sell?
We offer a wide range of gaming and tech brands. If you don’t see a specific product, contact us and we can check availability.

How do I start a repair?
Fill out the form on our Repairs page with details about the issue, and we’ll get back to you with a quote.

What is your warranty policy?
Under EU/Estonian consumer law, valid warranty claims are handled repair-first. If a repair isn’t possible, the item is replaced. A refund applies only when no suitable replacement is available.

How do I file a warranty claim?
If an item arrived with a production defect, you can file a claim on our Warranty page.

What languages do you support?
We support English, Estonian, and Russian. You can switch languages using the flags on our website.

How long does a custom build take?
Build times vary depending on component availability and complexity. We will provide an estimated timeline after you place your order.

What payment methods do you accept?
We accept Estonian, Finnish, Latvian, and Lithuanian bank links, Visa/Mastercard, Apple Pay, Google Pay, and installment payments via Maksekeskus AS.

I dropped my phone. The screen protector is fine, but the actual screen underneath shattered. What is this sorcery?
It’s called “The Universe Hates Me” syndrome. The protector sacrificed itself to save you from scratches, but the glass gods demanded a sacrifice anyway. We can replace the screen and your faith in humanity. Submit a repair request.

What does the warranty cover?
It covers manufacturing defects for 2 years from the date of purchase. It does not cover normal wear and tear, misuse, or accidental damage.

Why is it impossible to plug in a USB on the first try? I tried, flipped it, tried again, flipped it back, and it worked. And now the port feels loose…
Ah, the USB paradox, a law of physics that cannot be broken. You pushed too hard, my friend. Ports are not fans of “aggressive encouragement.” We’ll tighten it up and send you a mini-guide on USB diplomacy. Submit a repair request.

I tried to download a mod to get free gems in my game, and now my whole PC is frozen. What do I do?
And this, folks, is the moment we learn: “nothing in life is free especially gems.” You’ve invited a digital gremlin to the party. We’ll evict it and get you back to gaming (and recommend the official store next time). Submit a repair request.

What are the shipping costs?
Shipping costs are calculated at checkout based on your location and chosen delivery method.

How do I contact customer support?
You can contact us via the 24/7 support ticket system on our website or email us at info@txgaming.ee.

What is your return policy?
Consumers have a 14-day right of withdrawal. You can return the item for any reason within 14 days of receiving it. Return shipping costs are borne by the buyer unless the item is wrong or defective.

My console overheats right when I’m about to win. Why does it hate me?
It doesn’t hate you. It’s just overwhelmed by your skills. Or it’s dusty. Probably dusty. We’ll sort it out.