Terms of Service

TERMS & CONDITIONS

Seller Information:

Company name: TXGAMING OÜ

Registry code: 17137111

VAT number: EE102811540

Juridical address: Estonia Pst 23, Kohtla-Jarve, Ida-Virumaa, 31032

Contact email: info@txgaming.ee

1. General Rules

These terms apply to all purchases made in our online store.

We follow Estonian law (Law of Obligations Act, Consumer Protection Act, etc.).

We may update these terms if laws change. Orders placed before changes will follow the old terms.

All prices are in Euros (€) and include VAT (24%).

Product information is provided in English.

2. Orders & Payment

To order, add items to the cart, fill in your details, and confirm the order.

You must agree to these terms before finalizing the purchase.

After ordering, you will receive an order confirmation by email.

You must pay the invoice within 5 days. If not, your order will be cancelled.

For installment payments, you must apply during checkout, sign the installment agreement within 5 days of approval, otherwise the order is cancelled.

The sales contract becomes binding once we receive your payment to our bank account.

Payment methods available: Estonian bank links, Finnish bank links, Latvian bank links, Lithuanian bank links, Visa/Mastercard card payments, Apple Pay and Google Pay, “Pay Later” solutions, Kniks gift card.

When paying via bank link, please click “Return to merchant” on the bank’s page.

Payments are processed by Maksekeskus AS. Payment takes place in a secure environment via bank link in the respective bank’s secure environment, and via credit card in Maksekeskus AS’s secure environment. The seller has no access to the customer’s banking or credit card details.

If the ordered goods cannot be delivered (e.g., due to stock depletion), we will notify you as soon as possible and refund all payments (including delivery costs) without undue delay, but no later than within 14 days of sending the notice.

3. Prices & Delivery

3.1 Delivery Service Providers

We use the following delivery service providers:

  • Unisend (parcel machines and courier)

The customer may choose the preferred delivery method at checkout. The seller reserves the right to select an alternative provider of equal quality if the chosen method is unavailable.

3.2 Delivery Times by Method

Delivery Method Estimated Time
Parcel machine (Estonia) 1 to 3 working days
Courier (Estonia) 1 to 5 working days
Pickup from store Customer will be notified when ready (typically 1 to 3 working days)
Baltic States (Latvia, Lithuania) 3 to 7 working days
Other EU countries 4 to 10 working days

These are estimated times. Actual delivery may vary due to courier delays or unforeseen circumstances. The customer will receive a tracking number to monitor their shipment.

3.3 Custom Order Items

Custom order items are products that are not held in our regular stock and are sourced directly from our suppliers or manufacturers upon customer request. These may include:

  • Special orders for specific brands or models not regularly stocked
  • Custom-configured computers built to customer specifications

For custom orders:

  • The customer will be informed of the estimated delivery time at the time of ordering.
  • Delivery times for custom orders may range from 5 to 90 working days, depending on supplier availability and production lead times.
  • The customer will receive regular updates on the status of their custom order.
  • Custom orders cannot be cancelled once the supplier has confirmed the order and production or procurement has commenced.
  • The seller sources custom order products from authorized distributors, manufacturers, and suppliers. Specific sources will be disclosed to the customer upon request prior to placing the order.

3.4 General Delivery Terms

Delivery costs are added at checkout and depend on your chosen method.

We ship within the EU.

Available delivery options: parcel machines, courier, pickup from store.

If delivery takes longer than expected, we will offer you:

A new delivery date,

A replacement product, or

A full refund (refunded within 14 days).

If we run out of stock before shipping, we may cancel the order and refund you in full.

The seller has the right to withdraw from the transaction and request the goods back if the price in the online store was marked significantly below the market value due to an error.

3A. Order Fulfillment Process

The order fulfillment process consists of the following steps:

  1. Order Placement: The customer places an order through the online store and receives an automatic order confirmation by email.
  2. Payment: The customer pays the invoice. The order enters the fulfillment queue once payment is confirmed.
  3. Order Processing: The seller verifies the order, checks stock availability, and prepares the items for shipment.
  4. Quality Check: All items are inspected for defects and completeness before packing.
  5. Packing: Items are securely packed in appropriate packaging to prevent damage during transit.
  6. Handover to Courier: The packed order is handed over to the selected delivery service provider. The customer receives a tracking number by email.
  7. Delivery: The courier delivers the order to the customer’s chosen address or parcel machine.
  8. Confirmation: The customer receives a delivery confirmation email once the order has been successfully delivered.

For custom orders, additional steps may apply:

  • Supplier order placement
  • Production or procurement period
  • Quality inspection upon arrival at seller’s premises
  • Final assembly or configuration (if applicable)
  • Shipment to customer

The seller will provide status updates to the customer at each significant stage of the fulfillment process.

4. Special Product Notes

“Demo”, “SALE OUT” goods may have minor scratches or packaging flaws they are fully functional.

“Used”, “Renew”, “Refurbished” goods are factory-restored; they may show signs of wear or have non-original packaging.

Feel free to email us for detailed condition reports before buying these items.

Product images are for illustration only and may differ slightly from the actual item.

5. 14-Day Right of Withdrawal

Consumers (private individuals) may return goods within 14 days of receiving them, for any reason, without giving an explanation.

To withdraw, send us a clear statement (or use our online withdrawal form) within 14 days.

Return the goods within 14 days of notifying us.

Return shipping costs: the buyer bears the direct return costs, unless the reason for return is that the product is wrong or defective.

We will refund you (including standard delivery costs) within 14 days of receiving your withdrawal notice. We may hold the refund until we receive the goods back.

You are only responsible for any loss in value if you handled the goods more than necessary (e.g., using them beyond basic inspection). We have the right to reduce the refundable amount in proportion to the decrease in value.

Exceptions (cannot be returned):

Custom-made or personalized goods.

Items that deteriorate quickly.

Sealed hygiene/health products (if unsealed).

Unsealed audio/video recordings or computer software.

Digital content delivered instantly.

The right of withdrawal does not apply if the buyer is a legal entity (business customer).

The seller has the right to withdraw from the transaction and request the goods back if the price in the online store was marked significantly below the market value due to an error.

6. Defects & Warranty

We provide a 2-year legal guarantee for consumers (from the date you receive the item).

Within the first year from delivery, it is presumed that any defect existed at the time of delivery. It is the seller’s obligation to prove otherwise.

If an item is faulty, you can ask for repair, replacement, price reduction, or a refund.

You must report the defect within 2 months of discovering it.

No warranty applies if:

The defect is caused by misuse, accidents, or not following the manual.

The product was repaired by an unauthorized person.

The serial number is removed or damaged.

Normal wear and tear (batteries, consumables, scratches from regular use).

Pixel defects: Minor display imperfections are not considered defects if they fall within industry standards (e.g., ISO 13406-2 Class II, a few dead or stuck pixels are acceptable).

7. Returns Procedure (for complaints/repairs)

7.1 How to Initiate a Return

To return a faulty or incorrect item:

  • Contact us by email at info@txgaming.ee or use our return form, including your order number, a description of the issue, and photos if applicable.
  • We will review your request and provide you with a return authorization and instructions.
  • Pack the item securely, including all accessories and a copy of the invoice or order confirmation.
  • Send the package to our return address:

TXGAMING OÜVahe 2, Johvi, Ida-Virumaa, 41531

7.2 Who Issues the Product to the Customer

All products sold through our online store are issued directly by TXGAMING OÜ. For custom orders, the product is sourced from our suppliers, but the final delivery to the customer is always handled by TXGAMING OÜ. The customer’s contract is with TXGAMING OÜ, not with the supplier or manufacturer.

7.3 Return Shipping Costs

For faulty or incorrect items: The seller covers the return shipping costs. The customer will be reimbursed for reasonable return postage upon providing proof of postage.

For withdrawal without reason: The customer bears the direct return shipping costs.

7.4 Inspection and Refund

Upon receiving the returned item, we will inspect it within 5 working days. We will then notify you of the outcome and process any applicable refund within the statutory 14-day timeframe.

7.5 General Return Conditions

When returning a faulty item, include:

A copy of the receipt/invoice.

All accessories and original packaging (if possible).

A clear description of the problem.

If we send the item to a service center and the inspection shows no fault (or it was your fault), you may have to cover the inspection fee (this does not apply to consumers within the first 12 months of purchase).

We do not provide a loaner/replacement device while yours is being repaired.

8. Customer Complaints

Send written complaints to info@txgaming.ee.

We will confirm receipt and respond within 15 days. If we need more time, we will let you know.

If we cannot resolve the issue, Estonian consumers can contact the Consumer Dispute Committee, application can be submitted here: https://komisjon.ee/et/avalduse-esitamine. This service is free.

For cross-border EU disputes, you may use the Online Dispute Resolution (ODR) platform: https://ec.europa.eu/consumers/odr/.

9. Liability & Force Majeure

We are responsible for damages caused by our breach of these terms, as required by Estonian law.

We are not liable for delays or failures caused by events beyond our control (force majeure), such as natural disasters, strikes, or supplier issues.

10. E-Waste (Recycling)

We are required to inform you that old electronic products and batteries must be disposed of properly. You can drop them off at designated collection points. Find a location near you at:http://www.elektroonikaromu.ee or https://eesringlus.ee.

11. Data Privacy

We process your personal data (name, address, email, phone, payment info) in compliance with the GDPR.

Your data is used only to fulfill your order, process payments, and handle delivery.

For payment processing, we transmit necessary personal data to the authorized processor Maksekeskus AS.

We may send you newsletters and offers by email only if you have given your explicit consent. You may opt out at any time by emailing us or following the unsubscribe instructions in the email.

You have the right to access, correct, or delete your data. For more details, see our separate Privacy Policy (available on our website).

12. Final Clause

Matters not specifically covered here will be resolved in accordance with the laws of the Republic of Estonia.

Last updated: 07.07.2026